Job Description

Help Desk/End User Computing - Technical Support – II
Job Number: 22-00369
Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Help Desk/End User Computing - Technical Support – II for our client in Cleveland, OH.
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • The resource will be responsible for setting up user workstations, including PC peripheral equipment (Monitors, Docks, Keyboard, Mouse, Headset), in preparation for our return to the office effort.
  • Primary responsibilities include basic technical support and assistance delivered either remotely or in person.
  • Will be required to respond to customer inquiries on technical products and services, including installation, troubleshooting, and maintenance.
  • Will be expected to documents client interactions utilizing a ticketing software to log incidents and resolution.
  • Should be able to resolve problems and escalate as needed.
  • Professional demeanor and communication skills are a must.
  • Might be expected to be on call on off hours. 5-9 years of relevant experience.
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Gladys Caña
Gladys Caña | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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