Job Description

Help Desk Coordinator
Job Number: 21-08962
Help people live their best lives. Eclaro is looking for a Help Desk Coordinator for our client in Trenton, NJ.
Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem.
  • Adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support and project specific assignments.
  • Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for Client business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented.
  • The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
  • An excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
  • Can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize and meet established deadlines.
  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory and Office 365, training on Client mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills
Preferred Qualifications:
  • 2-year college degree or equivalent technical study
  • Computer knowledge
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Lea Enriquez    
Lea Enriquez | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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