Job Description

Help Desk Coordinator
Job Number: 21-02879
Help people live their best lives. Eclaro is looking for a Help Desk Coordinator for our client in Trenton, NJ.
Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process.
  • Identify and escalate situations requiring urgent attention and notify primary Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource.
  • Will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
  • Work experience as a break/fix desktop support representative.
  • Current professional experience supporting and troubleshooting Windows 10 - Required 2 years
  • Current experience troubleshooting pc hardware issues - Required 2 years
  • Current experience performing software installation and troubleshooting - Required 2 years
  • Recent support of the most recent Microsoft Office Suite - Required 2 years
  • Experience imaging computers and physically setting up computers/monitors - Required 2 years
  • Current experience using remote assistance tools such as Quick Assist or GoToAssist - Desired 2 years
  • Possesses user friendly customer service skills - Required 2 years
  • Experience with Absolute Computrace - Nice to have - 1 years
  • Experience with hard drive encryption tools such as Bitlocker - Nice to have 1 years
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Maria Navarro      
Maria Navarro | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

Application Instructions

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