Job Description

Reference # : 18-09113Title : Help Desk Analyst
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 11/05/2018 / 05/04/2019
Assignment Detail
Industry:Biotech/PharmaJob Category:Administration / Customer Service
Description
Help Desk Analyst


Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Help Desk Analyst for our client in Tampa, FL.

Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!


Qualifications:
  • Two year business/technical degree or equivalent work experience for Jr/Intermediate.
  • Two years of prior related work experience in a technical support environment with excellent Customer Service Skills.
  • Must be able to read, write and be fluent in the Portuguese language.
  • Provide Level 1 support for databases supported.
  • Two years’ experience working directly with the public in a service capacity.
  • Demonstrated ability to work individually or within a team environment.
  • Strong analytical skills and demonstrated ability to troubleshoot.
  • Ability to explain technical information to non-technical clients.
  • Strong verbal and written communication skills.
  • Demonstrated ability to learn new skills and apply the knowledge.

Required Skills:
  • PC desktop, laptop and peripheral hardware configurations.
  • Windows Family Operating systems (Win7, Win10).
  • Email and Calendar Systems.
  • VPN Remote connectivity.
  • Basic Service Now Help Desk Support.
  • Customer Service Phone training.
  • Web based applications
  • Handles problems that are complex, unknown and new with confidence.
  • Multitasks by think, type, troubleshoot and talk effectively.
  • Excellent understanding of Help Desk Operations; including tools (call tracking systems, ACD) processes and methodologies.
  • Flexibility for work hours (nights, weekends, swing shift).

Preferred Skills:
  • Certified in 1 or more of the following:
    • A+
    • MCP
    • Win10

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Interested in applying? Contact Jane Bautista at (201) 285-8622 or at https://www.linkedin.com/in/froilyn-jane-bautista-88751612a or send your resume to Jane@eclaro.com now.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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