Job Description

Help Desk Analyst
Job Number: 19-10013
Want to be part of the Energy Industry? Eclaro is looking for a Help Desk Analyst for our client in New York, NY.
Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • The Analyst will provide 1st level support to callers with computer and telecom related issues including equipment troubleshooting, problem diagnosis and escalations.
  • Able to respond to large scale events and follow critical escalation procedures to ensure proper notifications is given to all necessary contacts.
  • The Analyst will have significant contact with our internal customers at all levels.
  • Must ensure all safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations.
Required Skills:
  • A highly motivated individual to join its Help Desk group as a System Analyst working in a Telephone Support environment.
  • Help Desk support experience required, preferred Outlook troubleshooting skills, understanding of mail flow and protocols, Exchange Architecture and server roles.
  • Should have knowledge in supporting mobile devices to work with corporate emails.
  • Will work remotely on company PCs, laptops, tablets and software.
  • Peripheral troubleshooting is also required which include printers, MiFi devices and various other wireless devices.
  • Manage and respond to customer calls via the Client Service Manager ticketing system.
  • During rare corporate emergencies, must be able to work off hours as needed.
  • Must be flexible with work hours which include nights, weekends and holidays.
  • Option to work from home or in the office is available.
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Heckle Tulab

Heckle Tulab | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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