Job Description

Overview

The Global Operations Engineer is responsible for ensuring expert level, customer facing, operational support for Client Managed Services clients and internal support systems.

Responsibilities
  • Production systems- monitoring, support, triage, troubleshooting and restoration of infrastructure components, systems, and applications included (but not limited to):
    • Network: Routers/ Switches/ Firewalls/ Load balancers/ Circuits
    • System: Virtual/ Physical servers/Storage
    • Applications: Exchange/ O365/ DM/ Websites/ Intranet/ Etc.
    • Carrier and vendor management escalation, interface, and support.
  • Process creation and improvement - Contributes to the continuous refinement and improvement of processes that are critical to detecting system issues, providing support, and ensuring high levels of uptime.
  • Ticket and queue processing of workloads utilizing service now.
  • Reporting of key metrics around health/uptime. Engaging Analytics team as needed.
  • On call responsibilities
  • Additional duties as assigned.
Qualifications
  • Familiarity with Windows, Exchange, SQL, DMS (Document Management Systems), MS Office, VDI, E-Discovery Applications, Skype, O365, Citrix, and other related programs; Ability to learn new programs as needed
  • 3-5 years of experience in customer facing IT systems and infrastructure support.
  • Understanding of operating systems (emphasis on Microsoft), applications, all characteristics/features of hardware being used, and system performance principles.
  • Ability to debug system problems and develop online procedures for execution of commonly used processes.
  • Thorough understanding of all system components and associated software products. Familiarity with equipment hardware from Client, Dell, Nutanix, Arista, EMC, NetApp, Juniper, Citrix, APC, SolarWinds, Tanium, IBM, Cisco, and related; Ability to learn additional technologies as needed.
  • Technical flexibility and versatility to effectively configure, install, upgrade, and troubleshoot various systems
  • Strong customer facing and team communications skills
  • Ability to work well in a diverse geographically dispersed team environment.
  • Ability to perform repetitive tasks that require standing, stooping, bending, working overhead, under the floor, and lifting up to 50 pounds.
  • Must be self-motivated, and dependable. This is a mission critical position required to be on site during flexible hours.
Equal Opportunity Employer:Eclaro values diversity anddoes not discriminate based onRace, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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