Genesys Framework Developer
Grab the opportunity to achieve your full potential! Eclaro is looking for a Genesys Framework Developer for our client in Plano, TX.
Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!The Genesys Framework Developer will develops, enhances, debugs, supports, maintains and tests software applications that support business units or supporting functions. These application program solutions may involve diverse development platforms, software, hardware, technologies and tools.
- Participates in the design, development and implementation of complex applications, often using new technologies.
- May provide technical direction and system architecture for individual initiatives.
- Serves as a fully seasoned/proficient technical resource.
- Will not have direct reports but may lead projects and direct activities of a team related to special initiatives or operations.
- May have responsibility for a project and project budget.
- May collaborate with external programmers to coordinate delivery of software application.
- Routine accountability is for technical knowledge and capabilities.
- Works under minimal supervision, with general guidance from more seasoned consultants.
- 5 to 8 years of experience years of professional experience in software development in analysis, design, development, deployment and testing with wide range of technical experience in architecture definition and implementation of various Enterprise and voice-based systems.
- Extensive Experience in Genesys Framework 8.0/8.1/8.5, Inbound Voice, T-Server/SIP Server deployment & troubleshooting, Integration with Cisco & Avaya platform, Routing designing and its troubleshooting, reporting knowledge.
- Extensive experience in Computer Technology Integration (CTI), Universal Routing Server (URS), IRD (GUI), T-Server, SIP Server, StreamManager, Stat Server
- Experience in Enterprise Routing (URS) and Orchestration Platform.
- Knowledge in Genesys ORS routing, Orchestration
- Experience in creating, Developing & Deploying Routing Strategy using IRD based on the business requirement.
- Experience in the complete Software Development Life Cycle (SDLC).
- Highly motivated team player with excellent interpersonal, technical and communication skills
- Good analytical and debugging skills
Interested in applying?
- Experience in creating the Routing Strategy using Composer is added advantage.
- Hands on experience in Deploying and Developing Genesys Reporting (ICON, InfoMart, CCPulse, Advisor, GI2)
- Hands on experience in Deploying and Developing CCPulse reporting
- Genesys eServices / Multimedia
- Genesys Outbound
Contact Charly Vie at email@example.com now.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.