Job Description

GBAM Portal Application / Product Manager

Grab the opportunity to achieve your full potential! Eclaro is looking for a GBAM Portal Application / Product Manager for our client in New York, NY.

Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
• You understand key Project and Program Management Methodologies and are passionate about creating and improving a product that Project Managers will love. You are empathetic in understanding user experience and can "think like the customer” using multiple personas and looking at functionalities from different perspectives
• You are also comfortable interfacing between the end customer and the engineering team, translating customer needs into clear, easy to understand technical requirements. Although your developers may not report to you, they will view you as the Sherpa guiding them up the mountain
• You are the Tool Ambassador and can create reports, charts, graphics, articles, and other resources that promote the product. You can multi-task & maintain multi-layered communication channels like demos, mass-trainings, town-halls, office hours, Q&A sessions, 1-1 sessions, newsletters/blog posts, release notes, written and video tutorials etc.
• You are metric driven: you create, measure, and monitor metrics to ensure that we are always heading in the right direction
• You manage LOB expectations and help them prioritize new features to ensure fit with overall product strategy and Team objectives. You keep "you ear close to the ground” and have your "finger on the pulse” of organizational hot topics
• You act as the internal and external focal point for the resolution of product issues. You oversee the customer support ZenDesk (handled by MAPS team); helping users investigate and resolve technical issues. You are not satisfied until you get to the true root source of the problem
• You can understand how changes or new features will tie into, or impact our existing platform. You understand the tradeoffs between various implementation paths and can properly balance the need for product speed and flexibility with the cost of technical debt

Required Skills:
• Jira – Managing E2E workflow of tickets through Kanban Boards, Sprint Boards and Backlog Board
• Working knowledge of Agile processes and terminology
• Experience with at least one project management tool (MS Project, Clarity, Rally, Client PPM, Primavera, Planview etc.)
• Proficiency using SharePoint to manage documents

• Solid Project Management / PMO skills
• User Training/ Communications/ Customer Service experience
• In-depth, hands-on experience with one Project Mgmt Method/ Framework (Agile, Scrum, Waterfall, PMP, Prince, Scaled Agile, SAFE)
• Advanced Excel Skills (pivots, v-lookups, macros) to facilitate data analysis
• Excellent Microsoft Office skills; Excel, PowerPoint, SharePoint, Visio, Word

Preferred Skills:
• Database/ SQL UX/ Wire framing Development experience (in any language)


Interested in applying? Contact Adrian Miranda at now.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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