Job Description

Trade Application Support Engineer
 
Grab the opportunity to achieve your full potential! Eclaro is looking for a Trade Application Support Engineer for our client in New York, NY.
 
Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • Leads a large project or multiple projects that are significant in scope and impact
  • Works independently, with limited direction, and is evaluated through end results
  • Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives
  • Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area
  • Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests
  • Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people
 
Required Qualifications:
  • Proactive, able to multi-task and work on own initiative
  • The ability to work in a high pressure environment
  • Strong time management skills
  • Understanding the needs, requirements and the pressures the users are under
  • Able to prioritize continually to ensure that service levels are adhered to
  • Excellent verbal/written communication skills
  • Problem solving skills both technical and business related
  • Ability to work as part of a team
  • FX eTrading Support experience
  • Knowledge FX markets and the mainstream products in use
  • Strong technical knowledge: Unix/Linux; Database (Sybase/SQL/Oracle), Perl, Shell scripting, Infrastructure
  • Experience in Monitoring & Alerting, and Job Scheduling systems
  • Exposure to Market Data Technologies such as Tibco RV, Reuters, RMDS
  • Confidence when dealing with internal user base (Sales & Trading)
  • Client relationship/service management experience
  • ITIL understanding
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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