Job Description

Field Technical Support
Job Number: 20-07855
Join the Eclaro Team! Eclaro is looking for a Field Technical Support for our client in Montgomery, AL. This is a contract position located at our client's site.

Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!  

Position Overview:
  • This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow Client's business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate technology issues.
  • Strong mechanical aptitude, working with tools and various alignment apparatus
  • Alignment with customer's business needs while maintaining Client's contractual commitments
  • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on Personal Systems and Print devices noted above. May also involve third party software, networks, and switches
  • Able to balance and prioritize multiple activities and issues
  • Successful cause and effect understanding of financial perspectives on the business
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations
  • Attention to detail and commitment to administrative responsibilities
  • Exercise solid business based decision making skills, taking appropriate risk to insure that both Client's and the customer's business need are met
  • Independent thinking while adhering to standard technological/mechanical and business procedures
  • Industry and Client product knowledge that provides solid technology solutions and options to the customer
  • Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skilled at prioritization, planning, working independently all within policies and business standards
Required Experience:
  • Technical/mechanical hardware repair experience
  • Demonstrated technical/mechanical aptitude for learning new technology
  • High School diploma or equivalent, plus additional hardware technology training. College preferred
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, you may contact:
Mercie Manla


Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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