Job Description

Field Technical Support
Job Number: 19-07020
 
 
Join the Eclaro Team! Eclaro is looking for a Field Technical Support for our client in Milwaukee, WI. This is a contract position located at our client's site.

 
Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!  
 

Responsibilities:
  • Direct Face-to-Face customer support.
  • Participates as a member of an IT technical support and customer service team.
  • Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts
  • Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues
  • Provides end-user support across all end user services able to go beyond the normal requirements
  • Applies technical knowledge to support end users for corporate issued, laptop, and mobile devices as well as telecom services, email services, and all IT client provided services
  • Overall, provides a world class employee support experience with an emphasis on quality resolutions and customer support
  • Always focusing on ways to make the user experience better
  • Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services
  • Partners with members of a given team or other support teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Identifies potential escalations and proactively alerts management as needed, suggest process changes to improve ongoing operations
  • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity
  • Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk
  • Ensures configuration and inventory management database entries are complete and accurate
  • Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines
Qualifications:
  • 4-6 Years’ experience
 
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 


If interested, you may contact:
Steve Adams

Steve.Adams@eclaro.com
866-577-3379
Steve Adams | LinkedIn
 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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