Job Description

Field Technical Support Rep
Job Number: 21-08181
Join the Eclaro Team! Eclaro is looking for a Field Technical Support Rep for our client in Chico, CA. This is a contract position located at our client's site.

Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • Provides a wide range of hardware support and related services specifically to Client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products
  • Educate customers about the technology, manage critical service events, and interact with multiple levels of both Client and customer management/teams
  • Responsible for completely satisfied customers and helping to grow Client's business in a profitable manner and within budget
  • Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues
  • Strong mechanical aptitude, working with tools and various alignment apparatus
  • Alignment with customer's business needs while maintaining Client's contractual commitments
  • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches
  • Able to balance and prioritize multiple activities and issues
  • Successful cause and effect understanding of financial perspectives on the business
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations
  • Attention to detail and commitment to administrative responsibilities
  • Exercise solid business based decision making skills, taking appropriate risk to insure that both Client's and the customer's business need are met
  • Independent thinking while adhering to standard technological/mechanical and business procedures
  • Industry / company knowledge that provides solid technology solutions and options to the customer
  • Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards
  • Availability to work both scheduled and unscheduled overtime
  • Participate in assigned work during non-traditional workdays, holidays and shift work
  • Onsite customer facing experience
  • Technical/mechanical hardware repair experience
  • Demonstrated technical/mechanical aptitude for learning new technology.
  • High School diploma or equivalent, plus additional hardware technology training. College preferred
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, you may contact:
Lea Enriquez
Lea Enriquez | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

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