Job Description

Esri ArcGIS IT Support Specialist
Job Number: 21-08353
 
Help people live their best lives. Eclaro is looking for an Esri ArcGIS IT Support Specialist for our client in Atlanta, GA
 
Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • analyze, troubleshoot, and resolve technical support requests
  • Contacts users to clarify, isolate, replicate, and troubleshoot issues
  • Resolves or escalates issue to more experienced staff
  • Provides user instruction/guidance
  • Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support Client GIS User Group
  • Acts as 1st line/tier of GIS technical support for Client
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
  • Develops, updates, or maintains system/technical documentation as needed
  • Performs a variety of special projects and assignments and provides on-call support as needed
  • Develops Client GIS User Group, resources, and assists in training material creation
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Steve Adams
Steve.Adams@eclaro.com
866-577-3379
Steve Adams | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

Application Instructions

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