Job Description

Enterprise Service Desk Manager
Job Number: 21-15185
 
Use your skills where innovative technology solutions begin. Eclaro is looking for an Enterprise Service Desk Manager for our client in Costa Mesa, CA. 
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • The Service Desk Manager position will manage day to day operations and strategy for internal Service Desk operations.
  • The successful candidate must have experience managing a large and complex Service Desk team and apply best practices and industry standards.
  • Position will develop and maintain metrics and service levels, drive training and development, and drive continuous process and productivity improvement.
  • Provide management oversight to a staff of 30+ help desk agents and 3 supervisors who provide technology support 6 days a week to 14,000 employees nationally.
 
Qualifications:
  • Four year college degree in a related discipline or computer science field or equivalent work experience.
  • Candidate must have experience with ITSM tools (such as BMC Remedy/Helix) and be able to leverage to drive automation, self-service, Live Chat and other customer value adds.
  • Candidates must possess excellent communication and leadership skills
  • Should have at least five years' experience managing a large enterprise Service Desk of over 30 agents.
  • #LI-DI
  • Remarkable benefits:
    • Health coverage for medical, dental, vision
    • 401(K) saving plan with company match AND Pension
    • Tuition assistance
    • PTO for community volunteer programs
    • Wellness program
    • Employee discounts
 
If interested, you may contact:
Jeanine Hastings
jth@eclaro.com
646-755-9303
Jeanine Hastings | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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