Digital Marketing Operations Manager
JobDiva # 20-04846
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Marketing Operations Manager (Digital) for our client in Lawrence Township, NJ.
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
- The Marketing Operations Manager will drive the execution of Client brand digital tactics by collaborating with Multi-Channel Hub matrix teams and agencies. In this role, the Marketing Ops Manager will also work with all business partners to streamline the processes and continue to improve our speed and efficiencies across a variety of marketing channels.
- He/she must have the ability to be diplomatic with a strong assertive attitude. He/she provides objective and consistent feedback to business partners and management and is responsible for inspiring collaboration and gaining buy-in across functional teams.
- Responsible for the project management and execution of multi-channel tactics from kick-off to go live. Multi-channel tactics include but not limited to: websites, mobile, email, IVA, Social, SMS, contact center and others in accordance with the Client Multi-Channel Standards and Roadmap. The strongest emphasis is on web, email.
- Partner with the Hub(s) and other stakeholders in developing a detailed project plan while identifying inter-dependencies.
- Coordinate and lead activities between MC Hub(s), Publishing/IT, and external (vendors, agencies, production hub vendor) partners as appropriate to facilitate timely delivery of multi-channel tactics.
- Drive the matrix team in delivering the project on target while adhering to the Op Model, be agile and adept at adjusting plans and timing.
- Lead project kick off and weekly status meetings, co-organize functional team meeting(s), track project deliverables, gather updates from stakeholders, review project documents, identify/manage project risks/issues and update overall project status.
- Oversee asset hand off to production team, perform functional QA as defined by the Model.
- Provide resolution to complex and exceptional operational and timeline issues.
- Possess the expertise across the brands entire digital landscape and Client multi-channel capability standards, ensure all projects are delivered in alignment with Brands strategic objective and in accordance with Client standards.
- Champion the adoption of Hubs Enterprise Work Management platform and new ways of working.
- Bring/implement innovative ideas to evolve how we operate through the use of work management automation.
- Challenge status quo and drive continuous improvement on operations provide actionable recommendations to project approach and identify opportunities to increase speed and efficiencies.
- Capture and share learnings and best practices.
- Provide feedback to inform the optimization of the Multi-Channel Capability Operating Model/Processes.
- Possess and maintain an understanding of the changes in the evolving regulatory and compliance environment.
- A Bachelors degree in BS or BA is required.
- A minimum of 3~5 years of relevant digital marketing project management experience
- Principle knowledge of pharmaceutical marketing and sales business processes highly preferred.
- Strong matrix team experience leading cross-functional CRM/marketing initiatives, project/process management.
- Capable of working in ambiguity and establishing and maintaining cooperative working relationships with the matrix team.
- Excellent critical thinking and problem solving skills with the ability to work in a fast paced environment.
- Strong oral and written communication skills.
- Exceptional production management and quality assurance skills; must thrive in a fast-paced, fluid environment, be a self-starter with strong multi-tasking abilities, and have meticulous attention to detail.
- Proficiency with portfolio/project management tools (e.g., MS Project, Workfront, JIRA).
- Experience collaborating with internal/external clients and managing external vendors.
If hired, you will enjoy the following Eclaro Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Chris Sta Juana
Chris Sta Juana | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.