Job Description

Digital Capability Manager
Job Number: 21-09526
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Digital Capability Manager for our client in Lawrence Township, NJ.
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Accountable for the delivery and support of Global Marketing Applications capabilities across client’s business to enable their related processes.
  • Business capabilities supported include Campaign Management, Consent Management, Home Office Email, Engagement Data and Website Integration.
  • Will closely partner with IT service providers application vendors (Salesforce, OneTrust & Adobe), various Client IT teams (Cyber Security, External Partner & Data Privacy Office) and other functions to ensure proper ongoing operations as well as deliver new or enhanced Marketing Application Services capabilities.
  • Is accountable for the successful delivery of IT services, the development of technology plans, reporting metrics, and continuous improvement initiatives focused on effectiveness and cost reductions in operations.
  • Manages the strategic relationship with business capability managers, IT Service Managers and IT service providers.
  • Accountable for build and run operations associated with Marketing Applications.
  • Responsible for IT service delivery for omni channel projects and capability requirements.
  • Establishes and measures unit performance metrics and ensures IT delivery resources are appropriately engaged to meet project commitments.
  • Closely partners with IT Business Partnering, IT Service Integration and Enterprise Architecture to ensure alignment.
  • Assists in developing strategic and collaborative partnerships with Global Marketing Applications vendors and service providers.
  • Partners very closely with adjacent IT teams to ensure the delivery and operations of digital capabilities and that Marketing Applications capabilities are fully understood and leveraged.
  • Matrix leadership of IT resources in other IT functions: responsible for ensuring that all IT functions are successful in their delivery of services.
  • Key matrix IT partner functions include enterprise and data architecture, application support & maintenance, program management, information & data management, collaboration services and infrastructure services.
  • Provides technical thought leadership to matrix teams.
  • Negotiates technical solutions with business areas to ensure goals and objectives are met while supporting their business objectives.
Required Qualifications:
  • Demonstrated experience in delivering Marketing Applications specifically supporting Campaign Management, Consent Management, Home Office Email, Engagement Data and Website Integration and managing/partnering with software vendors and service providers.
  • Background working in or with a regulated industry. BioPharma is a plus.
  • Proven track record of successful IT delivery and ongoing operations.
  • Excellent collaboration and communication skills with the confidence to build strong partnerships with business capability managers, IT colleagues, external technology partners and service providers.
  • Excellent skills working within an IT matrix to define, deliver and run digital capabilities.
  • Deep analytical skills and logical thinking to identify and resolve technical issues.
  • Experience with application maintenance and support as well as troubleshooting application and data related issues.
  • Experience with Project Management and leading projects to completion. Familiar with agile and scrum methodologies.
  • Ability to apply technical solutions to business processes.
  • Familiar with Change Management Process.
  • Experience managing offshore technical teams.
  • Experience with creating business process flows, application workflows and architectural diagrams.
  • Understanding of infrastructure setups and managing deployments ranging with varying complexities.
  • Experience with organizing and leading conference calls to troubleshoot issues with stakeholders which can include the business.
  • Knowledgeable with data migration process.
  • Knowledgeable with Project Security Reviews, Application Vulnerability Assessments and Data Privacy Reviews.
  • Knowledgeable with Application decommissioning and archiving participation.
  • Must have hands on experience with Salesforce Marketing Cloud administration, configuration, development and ongoing support. Experience with Salesforce CDP and Interaction Studio is a plus.
  • Experience with OneTrust consent management is a plus.
  • Experience with integration with web platforms such as Salesforce and Adobe Experience Manager.
  • Knowledgeable of middleware platforms such as MuleSoft and WebMethods.
  • Knowledgeable of programming languages such as AMPscript and JavaScript.
  • Experience with service support ticketing and configuration management such as Jira and ServiceNow.
  • Understanding of Web and Cloud Computing and Network Protocol and Topology.
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Jane Bautista
Jane Bautista | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

Application Instructions

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