Job Description

Desktop Technician
Job Number: 19-04535

Join the Eclaro Team! Eclaro is looking for a Desktop Technician for our client in Wilsonville, OR. This is a contract position located at our client's site.
Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!  

  • Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement
  • Understanding of SLA
  • Wipe drives with proper chain of custody
  • Basic inventory management (Dell products primarily used on site)
  • Proven ability to resolve incidents and upgrade different types of software and hardware
  • Installation of new hardware for customers, such as new monitors, docking stations, or keyboards
  • May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.)
  • Should possess the ability to schedule their own appointments with the customer via email, IM or phone or work in tandem with a dedicated scheduling staff/task assigner
  • Ability to maintain appointments/customer contact is required. Ability to work within process and adhere to process
  • A successful candidate takes complete ownership of issues and their assigned tickets by carrying out problem analysis to implement fixes and computer installations with the aim of restoring service to the customer as soon as possible within set strict process guidelines; escalating incidents to other support teams both direct and indirect to include leads, any available scheduling staff, and management where necessary as well as performing end to end scheduling operations for tickets assigned directly to them
  • Must accurately record, update and document requests using the IT service desk system (Service Now)
  • Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Must possess excellent verbal communication skills
  • A successful candidate can communicate effectively with technical and non-technical colleagues at all levels in the organization in a professional manner
  • Client Site Services IT Support staff works in a very dynamic, fast-paced environment which provides services over the phone, through e-mail, and primarily in person (90% Primary function will be deskside visits to the customer location)
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, you may contact:
Crystal Villanueva
Crystal Villanueva | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

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