Job Description

Desktop Support

Job Number: 19-06710


Use your skills where innovative technology solutions begin. Eclaro is looking for a Desktop Support for our client in Rockville, MD.


Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!


Position Overview:

  • Support and perform maintenance on the end-user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our client's internal IT Service Desk operations.
  • Support and administer our client's printers, phones, conference rooms, and related equipment.
  • Tasks include end user support of applications and hardware, performing PC maintenance, upgrades and configurations.
  • As part of your daily responsibilities, you will be required to work both in-person and over the phone with end-users. 
  • The ability to shift gears and work on multiple technologies on a daily basis will be critical to your success, as will the ability to work successfully with non-technical users.
  • Customer Support
    • Monitor and respond quickly and effectively to requests received through the Service Desk ticket system
    • Prioritize tickets based on need and criticality
    • Escalate tickets into problems with the senior IT staff.
    • Work with end user software applications and provide assistance in configuration and use
    • Assist with on-boarding and orientation of new users
    • Document end-user process and procedure
  • Hardware Setup/Support
    • Setup, configure and maintain operation of all end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices and tablets
    • Maintain inventory by conducting physical inventories and updating our client' s asset tracking system
    • Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
    • Work hands-on with A/V and conference room equipment
    • Image and re-image workstations as needed



  • Provide resolution for escalated service tickets
  • Work with clients to evaluate and solve technical problems
  • Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes
  • Configure and support internal networks
  • Develop and maintain all systems, applications, security, and network configurations
  • Recommend upgrades, patches, and new applications and equipment
  • Maintains a log of completed work using an incident-tracking application


Required Skills:

  • Must possess strong verbal, written and interpersonal skills
  • Must be resourceful and be able to take initiative in dynamic environment
  • Microsoft Windows 10 desktop operating systems
  • Microsoft Office 2016 suite
  • Mobile devices/tablets (iOS, Android, Windows Mobile)
  • Familiarity with network troubleshooting
  • Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
  • Knowledge of Active Directory concepts and administration
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
  • Ability to multi-task in a fast-paced environment
  • Preference will be given to candidates with the following skills:
    • Zendesk Experience
    • Mac OSX knowledge


If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro


If interested, you may contact:

Lea Enriquez


Lea Enriquez | LinkedIn


Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online