Job Description

Desktop Support
Job Number: 19-06352
Join the Eclaro Team! Eclaro is looking for a Desktop Support for our client in Billerica, MA. This is a contract position located at our client's site.
Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!  

  • Troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues for both PC's and laptops (HP environment), PC/Laptop parts replacement down to the system board level, Apple iDevice support, imaging, data wiping, asset control, and detailed ticket documentation
  • New hire deployments, and PC refresh deployments, VTC and A/V meeting support, are also part of weekly duties
  • 4 years minimum of experience in IT Deskside/Desktop break/fix support, with at least 2 years in an enterprise type environment with 1000+ end users
  • Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills
  • Must be able to work in a team environment and collaborate, excellent interpersonal skills required
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, you may contact:
Ashly Velasco
Ashly Velasco | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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