Job Description

Desktop Support Technician

The primary role of the Desktop Support Technician is to support end-user facing aspects of the corporate operation as it pertains to information technology. The Desktop Support Tech is a key member of the corporate IT operations staff with responsibility for the proper functioning of IT components.

DESCRIPTION
POSITION SUMMARY: The primary role of the Desktop Support Technician is to support end-user facing aspects of the corporate operation as it pertains to information technology. The Desktop Support Specialist is a key member of the corporate IT operations staff with responsibility for the proper functioning of IT components. This person has primary responsibility for all desktop configurations, help desk support, and some LAN support. Additionally they will be well versed in all operational processes and procedures and assist in improvements as necessary or requested.

ESSENTIAL JOB FUNCTIONS: This is a technical and hands on position that requires knowledge of computer support. Microsoft Windows OS troubleshooting, Executive Support, some knowledge of network administration, as well as excellent customer service skills in order to assist end users with technology issues. This person is responsible for maintaining and enhancing the company's corporate system environments, including hardware installation and maintenance; installing, upgrading, and supporting software and hardware; maintaining desktop security; monitoring and tuning of system resources; helpdesk troubleshooting and support; occasional 24x7 on call availability to quickly respond to IT issues as they arise; desk moves; maintaining and enhancing the corporate system infrastructure.

MINIMUM / REQUIRED QUALIFICATIONS:
  • A minimum of 3-5 Years of Windows Computer Support and troubleshooting
  • Experience with Active Directory in large-scale production deployments
  • Performance monitoring, troubleshooting, and tuning skills
  • May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades/patches, maintaining backups/restores, maintaining spreadsheets, HW/SW ordering, etc.
  • Ensure IT controls are in place and effective to satisfy internal policies and regulations.
  • Help to fulfill requests ranging from employee moves to software installations.
  • A positive attitude and excellent customer service skills.
  • Good networking fundamentals a plus.
  • Ability to function well within a team.
  • Self-motivator with ability to work independently
  • Ability to multitask and triage in a fast-paced environment
  • Results-oriented
  • Bachelor's degree of relevance or equivalent work experience
  • Ability to support Mountain View and San Francisco location

SKILLS:
  • 2 years of experience in Desktop Support, Helpdesk Support, Technical Support
  • Technical Support Level I/II, A+ certification is a plus to have
  • Windows 7, Windows 10, MacBook, OSX
  • Microsoft Office Support - Word, Excel, Access, PowerPoint, Outlook, etc.
  • Basic knowledge of Network Connectivity, TCP/IP
  • Desktop Imaging, software installations, and basic knowledge of hardware fundamentals
  • Mobile devices supportiPhone, iPads, Androids, etc.
  • Basic knowledge of remote-control technologies is preferred
  • Basic knowledge of Windows Servers is preferred

Equal Opportunity Employer:Eclaro values diversity anddoes not discriminate based onRace, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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