Job Description

Desktop Support Technician
Job Number: 21-12168
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Desktop Support Technician for our client in New York, NY.
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Required Skills:
  • Must be a self-starter, able to work through issues from start to finish with little assistance, and report back with root cause and recommendations.
  • Understanding how to setup shared folders and map drives
  • Willing to work as part of a team and collaborate with members from the network, systems and security teams and outside vendors as well.
  • Experience with administering and maintaining Active Directory and Group Policy.
  • Should be comfortable speaking to clients regarding their technology needs and making recommendations
  • Ability to troubleshoot/resolve hardware and software issues, in a timely manner
  • Ability to work from a ticketing system and provide quality updates to clients and internal teams
  • Passion for delivering an outstanding client experience
  • Superior written and verbal communication skills
  • Confident and friendly phone presence
  • Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
  • Collaborative, team-player, stays "Cool Under Pressure
  • Have a good understanding of WIN7 and WIN10, experience with a ticketing system and excellent verbal/written communication skills.
  • Professional and courteous, as well as, possessing a drive for self-improvement.
 
Experience:
  • 2-5 years of experience providing end-user support
  • 2-5 yrs. hands on desktop support experience including but not limited to:
    • Strong understanding of desktop and laptop hardware
    • Strong understanding of MS Windows 7 and 10
    • Strong understanding of mobile devices (i.e. iPhone, Android, Blackberry)
    • Strong understanding of MS Office 2010/2016/365 applications
  • 1-2 yrs. hands on Server Administration experience including but not limited to:
    • Active Directory account management
    • Client Server hardware
  • Hands on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary.
  • Hands on desktop experience (WIN7 and WIN10) and troubleshooting
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Homer Ballega     
homer.ballega@eclaro.com     
2013759070
Homer Ballega | LinkedIn
 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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