Job Description

Desktop Support Tech
Job Number: 21-09015
 
Use your skills where innovative technology solutions begin. Eclaro is looking for a Desktop Support Tech for our client in New York, NY.
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • You will need to have a good understanding of WIN7 and WIN10, experience with a ticketing system, and excellent verbal/written communication skills. 
  • Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement. 
 
Responsibilities:
  • Must be a self-starter, able to work through issues from start to finish with little assistance, and report back with root cause and recommendations.
  • Hands on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary.
  • Hands on desktop experience (WIN7 and WIN10) and troubleshooting
  • Understanding how to setup shared folders and map drives
  • On-call is required as a part of this role. Analysts are expected to be available when necessary to take escalations from systems engineers and team leads. 
  • Willing to work as part of a team and collaborate with members from the network, systems and security teams and outside vendors as well.
  • Experience with administering and maintaining Active Directory and Group Policy.
  • Should be comfortable speaking to clients regarding their technology needs and making recommendations
  • Ability to troubleshoot/resolve hardware and software issues, in a timely manner
  • Ability to work from a ticketing system and provide quality updates to clients and internal teams
 
Required Qualifications:
  • Passion for delivering an outstanding client experience
  • Superior written and verbal communication skills
  • Confident and friendly phone presence
  • Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
  • Collaborative, team-player, stays "Cool Under Pressure”
  • 2-5 years of experience providing end-user support
  • 2-5 yrs. hands on desktop support experience including but not limited to:
    • Strong understanding of desktop and laptop hardware
    • Strong understanding of MS Windows 7 and 10
    • Strong understanding of mobile devices (i.e. iPhone, Android, Blackberry)
    • Strong understanding of MS Office 2010/2016/365 applications
  • 1-2 yrs. hands on Server Administration experience including but not limited to:
    • Active Directory account management
    • Client Server hardware
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Ashly Velasco
ashly.velasco@eclaro.com
6463571236
Ashly Velasco | LinkedIn

 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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