Job Description

Desktop Support Tech Lead
Job Number: 20-02725
Use your skills where innovative technology solutions begin. Eclaro is looking for a Desktop Support Tech Lead for our client in New York, NY.

Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • This role you would be expected to support all users ranging from Operations, desktops, application support for users on critical applications, administration of Active Directory, setting up and supporting of Video conference equipment when needed as well as project based work.
  • Perform desktop moves, adds, and changes.
  • Help build out, maintain, and troubleshoot our rapidly expanding infrastructure including Lenovo laptops running Windows 7 and Windows 10
  • Provide superior support to all users including VIP executives
  • Demonstrate superb technical competency
  • Delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security
  • Install, configure, test and maintain operating systems, application software and system management tools such as Office 365, Microsoft Office, Citrix Xenapp, Vmware Airwatch, Kace Desktop Management, Microsoft SCCM and Windows Updates
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Identify possible solutions, and work with developers to implement those fixes
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Participate in the design of information and operational support systems
  • Provide 2nd and 3rd level support
  • Liaise with vendors and other IT personnel for problem resolution
  • Oversee development and maintenance of computer systems.
  • Identify departmental needs and make suggestions regarding technical direction
  • Configure and install computer systems for other organizations
  • Strong Windows 7, 8 and 10 skills to deploy and maintain desktops, laptops
  • Build documentation around help desk
  • Build out processes and procedures and documents
  • Build out asset tagging and control of assets
  • Control and manage assets
  • Know help desk best practices
  • Have prior experience leading a team of help desk and desktop engineers
  • Support for PC hardware, Android, Apple iPads and iPhones and other emerging technologies as identified
  • Coordinate and support all user relocations
  • Ability to set up and/or troubleshoot Ethernet and wireless connection issues
  • Installation and configuration of network printers
  • Acting as a liaison between third party vendors and users to ensure proper configuration of vendor supplied applications
  • Travel to offsite locations to provide desktop support
  • Performs other duties as assigned
Required Experience:
  • Experience supporting and troubleshooting typical office applications like MS Office
  • Basic administration of the Active Directory
  • College Degree
Required Skills:
  • Interest in and enthusiasm for computerization and its potential for improving department and interdepartmental efficiency
  • Strong communication skills with the ability to listen well to others
  • Well organized with the ability to manage multiple projects and meet deadlines
  • Provides excellence in customer service under all circumstances
If interested, you may contact:
Jeanine Hastings
Jeanine Hastings | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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