Job Description

Desktop Support Specialist
Job Number: 21- 08531
 
Use your skills where innovative technology solutions begin. Eclaro is looking for an Desktop Support Specialist for our client in Georgetown, DE.

Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Supports in-house teams and responds in person to helpdesk tickets.
 
Responsibilities:
  • Responsible for the execution of Service Desk contact, problem, incident and request management policies and procedures.
  • Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
  • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
  • Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
  • Responsible for logging incidents and problem resolution activities into a computerized tracking system.
  • Responsible for maintaining a robust and accurate knowledge base repository.
  • Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
  • Responsible for generating help desk related performance statistics, as required.
  • Responsible for training support staff, as required.
  • Responsible for performing other tasks, as assigned.
 
Required Experience:
  • Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers - Required 2 years
  • Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices - Required 1 years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS - Required 3 years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of macOS - Required 1 years
  • Prior experience with one or more of the following: KACE, SCCM, BigFix or MDT - Required 1 years
  • Excellent communication skills (both written and oral) – Required 1 years
  • Prior experience Troubleshooting and Diagnostic of hardware and software - Required 3 years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS - Highly desired 1 years
  • Customer service, oral, and written communication - Highly desired 1 years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS   - Highly desired 1 years
  • Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux - Highly desired 1 years
  • Knowledge of reading and writing PowerShell Code - Required 1 years
  • Building Software Packages for one of the following systems SCCM, BigFix, MDT, KACE SMA in an enterprise environment - Required 1 years
 
If interested, you may contact:
Alejandro Jose Soriano
Alejandro.Soriano@eclaro.com
6466952935


Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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