Job Description

Desktop Support Analyst
Job Number: 20-00943
 
Take a bold step forward in your career! Eclaro is looking for a Desktop Support Analyst for our client in New York, NY

Eclaro’s client is a global private equity firm that provides unique opportunities for value to its wide slate of investors. In a highly competitive industry, they are poised for success and create a work environment where you can thrive. If you’re up to the challenge, then take a chance at this rewarding opportunity!

 
Position Overview:
Provides technical support to end users in the following capacities:
  • Help Desk Technology:
    • Respond to end user requests for technical information and assistance
    • Receive, prioritize, document and actively coordinate resolution of end user requests
    • Resolve problems using problem resolution and escalation procedures using diagnostic and incident tracking tools
  • Desktop Technology:
    • Provide a single point of contact for end users to receive technical support and maintenance within the organization's desktop computing environment
    • Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance. Troubleshoot problems in a timely and accurate fashion and provide end-user training as required
  • Application Support:
    • Provide support to end users about how to use software applications to fulfill business objectives
    • Provide guidance in the proper use of software applications and troubleshoot application usage issues
    • Assist in the design and delivery of software applications training programs and related courseware
 
Responsibilities:
  • Field incoming help requests and document user information and nature of problem or issue
  • Resolve request or escalate problems when required to the appropriate technical resource
  • Access knowledge bases and frequently asked questions resources to aid in problem resolution
  • Perform desk side diagnosis and resolution of problems for end users
  • Document problem-solving process and successful actions taken through to final resolution
  • Evaluate resolutions and analyze trends to prevent future problems
  • Develop self-help tools and frequently asked questions for end users
  • Install, configure, test, maintain, monitor and troubleshoot end-user computing infrastructure
  • Perform desktop moves, adds, and changes as required
  • Develop and maintain desktop hardware and software inventory
  • Maintain relationships with desktop technology vendors and service providers
  • Learn appropriate software and usage to provide applications support to end users
  • Communicate application problems and issues to management, development teams and end users
 
Required Experience:
  • 3-5 years support experience in a Windows 7/Windows 10 Network Environment
  • Knowledge and understanding of Activesync and mobile device management
 
Preferred Experience:
  • Experience in the finance industry
  • Relevant industry certifications
  • Knowledge of Mac OS
 
Required Skills:
  • Proficient in Microsoft Office products (2010, 2016)
  • Exemplary interpersonal and customer service skills
  • Highly self-motivated and detail oriented
  • Strong organizational and document management skills essential
  • Thrives in a fast-paced and rigorous work environment
 
If interested, you may contact:
Merly Villanueva
merly.villanueva@eclaro.com
6467559379
Merly Villanueva | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 

Application Instructions

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