Job Description

Desktop Support Analyst
Job Number: 19-07523
 
Want to be part of the Energy Industry? Eclaro is looking for a/an Desktop Support Analyst for our client in Astoria, NY
 
Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Responsibilities:
  • Responsible for assisting in the replacement of field devices for various New York City five boroughs and Westchester.
  • Imaging, transporting and interaction with field crews required.
  • 2nd level support providing on-site troubleshooting, problem diagnosis and resolution and general technical support.
  • Provide technical support including installation, deployment, retirement and maintenance of company workstations and LAN hardware, software, scanner, printer problems and various peripherals including air card and iPhones.
  • Administrative work that will need to be maintained.
  • Monitor and take action on Policed Reports generated by Microsoft SCCM, which feeds our Tech Support Dashboard. 
Required Qualifications:
  • IT seeks a highly motivated individual, committed to safety and cyber security, to join its Technology Support group as a System Analyst working in our mobile device environment.
  • The position requires good customer service skills, due to significant contact with our users.
  • Ability to handle multiple assignments with changing priorities while still meeting deadlines.
  • Ability to learn new technology as required for the job using documentation and other available resources
  • Strong analytical, oral and written communication skills required for customer interaction, problem description and problem solving. 
Preferred Experience:
  • Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, 8 & 10 and Microsoft Office Suite 2010 and higher required.
  • Experience in support and troubleshooting in a Desktop Support environment with knowledge of local area networking and network switches and routers is required.
  • In addition a general understanding of wireless technology and mobile computing devices is also required.  
If hired, you will enjoy the following Eclaro Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Rhosiel Amorsolo
Rhosiel.Amorsolo@eclaro.com
(201) 375-9082

 
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 
 
 
 
 

Application Instructions

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