Job Description

Delivery Manager - Projects
Job Number: 21-14647
 
Use your skills where innovative technology solutions begin. Eclaro is looking for an Delivery Manager - Projects for our client in Hartford, CT.
 
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Responsibilities:
  • Drive the customer engagement end-to-end including budget & margin responsibility, customer expectations, delivery team success, reporting and account growth 
  • Enable and guide the team to transform the customer application portfolio 
  • Guide the team to define and implement process to continuously improve productivity, incident reduction/elimination, SLA adherence and cost reduction 
  • Manage engagement/project risk and ensure proactive identification of mitigation plans 
  • Liaise with the team to ensure all delivery goals are met and issues are resolved timely 
  • Point of contact for customer escalations and ensue to provide timely resolution by coordinating with the team/practice units. 
 
Qualifications:
  • 12-14 years of experience in managing large application maintenance and support engagements in Insurance domain 
  • Good communication skills and ability to connect with customer stakeholders 
  • Ability to manage competing priorities and operate under pressure 


If interested, you may contact:
Paula Ereno
8542028244
Paula.ereno@eclaro.com

Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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