Job Description

Data Entry Associate I
JobDiva # 20-09058

Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Data Entry Associate I for our client in Collegeville, PA.  

Eclaro’s client is among the world’s largest pharmaceutical companies, trusted by billions to provide superior, cutting-edge, and inexpensive medicine that improves health and well-being. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the complaint handling Quality system through the timely assessment, processing, distribution of information, and communication of alleged product quality defects for all drug products within the scope of the Global Product Quality Complaints (GPQC) Group.
  • Triage all incoming reports in order to immediately identify the following:
    • Product and medical device complaints
    • Complaints that require expedited processing due to potential compliance issues.

  • Responsible for recording and processing quality complaint information received into the global complaint database. This includes:
    • Entering new complaint records
    • Determine when a complaint should be investigated or recorded for trending purposes only.
    • Determine when a complaint sample should be retrieved for evaluation.
    • Issue response letters to complainants regarding product complaints received.
    • Contact reporters either by email or phone, as necessary, to gather additional complaint information.
    • Complete daily workload while maintaining consistent, right first time quality work and compliance with established procedures and timelines. This may require the Associate to triage and process a minimum number of reports on a daily basis as specified by the US Complaints Operations managers.

Preferred Skills:
  • Understanding of Code of Federal Regulation (CFR) good manufacturing practices for finished
  • pharmaceuticals with emphasis on complaint handling requirements.
  • Understanding/knowledge of over-the-counter, pharmaceutical, and medical device products, packaging, and labeling with emphasis on complaint handling requirements. *Experience with sterile and medical device product within a healthcare setting and/or manufacturing and packaging is a plus.
  • Experience with triage activities that include but are not limited to identifying product and medical device complaints and the necessary decision-making skills that align with procedures.
  • Experience with computer systems including database, spreadsheet and word processing
  • applications.
  • Excellent oral and written communication skills that align with providing optimal levels of customer service, providing accurate product information, and compliance with good manufacturing practices and procedures.
  • Possess organizational skills/flexibility/teamwork in order to effectively prioritize daily workload and consistent maintain compliance with procedure timelines.
  • Must have ability to address obstacles with energy and determination and exhibit commitment to
  • change and passion for best interests.

  • Bachelors/Masters Degree: A minimum of one years experience within the healthcare or pharmaceutical setting.
  • Associate Degree or equivalent: A minimum of two years experience within a healthcare or pharmaceutical setting.
  • Experience with medical device complaint calls and how to triage them. (1+ years)
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:

June Binuya
June Binuya | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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