Job Description

Customer Support Analyst
Job Number: 19-02760
Be part of the Financial Services Industry. Eclaro is looking for a Customer Support Analyst for our client in Jersey City, NJ.
Eclaro’s client is a full-service bank providing a wide spectrum of corporate, commercial, retail banking, and wealth management solutions with offices across the United States.  If you’re up to the challenge, then take a chance at this rewarding opportunity!

  • Provide excellent customer service for all of our clients
  • Answer the telephone with a friendly, caring and helpful manner
  • Assist the client to resolve all issues in a timely manner with follow up and insure resolution within the department defined time frame
  • Log all client issues in the Customer Relationship Management system (CRM)
  • Work closely with outside service providers, the departments and internal support teams to resolve clients' issues/ inquiries
  • Obtain and analyze relevant information and resolve issues with our clients and where necessary, communicating and/or escalating issues that require supervisor's attention
  • Process lockbox return items that are sent over from outsource service providers
  • Contacting the customers and advising them about the return items and requesting the final 

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Homer Ballega
Homer Ballega | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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