Job Description

Customer Service Representative

Job Number: 21-12949


Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Customer Service Representative for our client in Tampa, FL.


Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!


Position Overview:

  • Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.



  • Handle high volume of inbound customer and sales agent inquiries.
  • Communicates and educates on product features, benefits and contract provision details.
  • Ability to handle most customer interactions independently.
  • Ability to explain information in functional area.
  • Maintains satisfactory level of key performance indicators according to departmental requirements.


Required Qualifications:

  • Associates degree or equivalent years of related experience
  • Minimum 2 years of customer service and/or call center experience required
  • Accountable, ethical, good decision-making ability
  • Problem solving / ability to analyze and take appropriate action
  • Strong verbal and written communication skills required
  • Excellent computer navigation skills and ability to multitask
  • 214 licensed or ability to obtain license within 120 days from start date
  • 214 licensed - Life and Variable Annuities License
  • Prior experience within the insurance industry


If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro


If interested, you may contact:

Eileen Sares


Eileen Sares | LinkedIn


Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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