Job Description

Customer Service Representative
Job Number: 21-08692
Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Customer Service Representative for our client in Leawood, KS.
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Handle high volume of external inbound customer and sales agent inquiries
  • Communicates product features and benefits and contract provision details
  • Ability to handle most customer interactions independently
  • Ability to explain basic information in functional area
  • Maintains satisfactory level of key performance indicators according to departmental requirements
  • Build relationships with servicing offices supporting our business
  • Processing of fixed in force transaction requests; premium payments, beneficiary and owner changes, address changes, billing changes, etc.
  • Reconcile daily transaction activity
  • Provide reporting upon request
  • Assist with pulling of documents for customer service requests
  • Interact with departments throughout the Company
  • Maintain organized files
  • Prepare and provide bills for policy owners and servicing offices
  • Account reconciliation and journal entries
  • Participate and support project work as needed; reviewing scans and documenting results on an excel spreadsheet
  • Prepping policy owner statements for BOLI lead
  • Assist record retention lead with tracking, organizing and prepping transactions for offsite scanning and storage
  • Answering phone calls from policy owners and servicing offices
  • Minimum 2 years of customer service and/or call center experience required
  • Accountable, ethical, good decision-making ability
  • Strong written and verbal communication skills required
  • Excellent computer skills and ability to multitask
  • Strong attention to detail and strong organizational skills
  • Proficient knowledge of Microsoft Word and Excel; working knowledge of Access database a plus
  • Must be able to work independently
  • Ability to prioritize and multi-task in a fast-paced environment
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Melissa Francisco
Melissa Francisco | LinkedIn
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

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