Job Description

Customer Service Representative
Job Number: 19-03490
Join the Eclaro Team! Eclaro is looking for a Customer Service Representative for our client in Topeka, KS. This is a contract position located at our client's site.

Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!  

Position Overview:
  • Involves processing applications and files for potential and current providers, which involves communicating with the providers to answer questions, resolve issues and clarify information as well as directly with the client to review and get approval on applications and updates
  • Clients are seeking are motivated to succeed in a fast-paced environment
  • They must be able to multi-task, have good written and verbal communication skills, including professional telephone skills, and follow written policies and procedures 

  • Ability to access and retrieve information using a PC
  • Basic understanding of Microsoft Office products.
  • Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy
  • Must be able to maintain confidentiality
  • Regular and predictable attendance is an essential job function.
  • Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content
  • Use multiple websites to screen and make determinations about meeting state requirements
  • Responsible for processing applications and files for potential and current providers
  • Data entry of all approved information with expectation of less than a 5% error rate 
Required Qualifications:
  • High school education or equivalent
  • Bilingual (English/Spanish) 

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 

If interested, you may contact:
Steve Adams
Steve Adams | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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