Job Description

Customer Service Rep
Job Number: 21-00962
 
 
Join the Eclaro Team! Eclaro is looking for a Customer Service Rep for our client in Boise, ID. This is a contract position located at our client's site.

 
Eclaro’s client is a leading technology solutions provider, specializing in digital transformations and collaboration with customers to manage their needs and achieve success. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 

Position Overview:
  • We are seeking a technical support specialist with a proven track record of delivering excellent customer service. This position is fast paced managing inbound technical customer & reseller service events remotely (phone, chat, email). You will be supporting Client commercial high-end printers & technologies which may include one or more product lines. This roles purpose is to provide remote solutions that minimize our customers down time by avoiding wait and travel time necessary for onsite service. We support a very unique customer base each with mission critical attributes that rely heavily on our ability to adapt, meet our Service Level Agreements (SLA) while delivering world class customer service and complete technical resolutions.
Required Skills:
  • Documented job history which includes a technical background encompassing both software and hardware knowledge, troubleshooting, problem solving, team collaboration, and customer service expertise. We are looking for candidates with support experience that exceeds basic level product support such as simple items like cell phones etc. requires 2+ years of applicable experience.
  • Exposure to a variety of computer applications, data bases, remote access applications, and network configurations.
  • Exceptional communication skills needed to manage interactions with a culturally diverse customer & reseller base
  • Ability to de-escalate and prioritize well interactions with customers while delivering world class customer satisfaction.
  • Prior experience within a care center / remote support center managing service events via a ticketing system.
  • Enthusiasm for investigating and resolving challenging issues, building a structured plan of action to resolve while keeping our customers informed on progress and delivering a positive outcome
  • Knowledge of structured methodology to resolve an issue such as 5-step troubleshooting
Desired Skills:
  • Prior field service experience repairing, troubleshooting electro-mechanical commercial products on location at customer sites
  • Graphics and / or application support experience. Adobe suites, RIP software, print job configuration setup
  • Exposure to different media / substrate types, car wraps, banners, commercial prints
  • Previous Designjet, Latex or UV product experience
 

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro 


If interested, you may contact:
Mercie Manla
Maercillyn.Manla@eclaro.com
646-680-0171

 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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