Customer Service Rep
Customer Service Rep
Job Number: 19-11296
Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Customer Service Rep for our client in Dallas, TX.
Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you’re up to the challenge, then take a chance at this rewarding opportunity!
- Handle high volume of external inbound and outbound customer and sales agent inquiries.
- Communicates product features and benefits and contract provision details.
- Ability to handle most customer interactions independently.
- Ability to explain basic information in functional area.
- Maintains satisfactory level of key performance indicators according to departmental requirements.
- Must be fluent in English and Gujarati.
- Associates, or Bachelor’s degree preferred, or equivalent years of related experience.
- Minimum 2 years of customer service and/or call center experience required Accountable, ethical, good decision-making ability.
- Strong written and verbal communication skills required.
- Excellent computer skills and ability to multitask.
- Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing.
- Coaching and feedback is provided to help you gain the necessary skills to be successful.
If hired, you will enjoy the following Eclaro Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Job Status: Contract/Temporary