Job Description

Customer Service Rep – Mandarin

Job Number: 20-04179

 

Find your next opportunity in the Financial Services Industry. Eclaro is looking for a Customer Service Rep – Mandarin for our client in Cleveland, OH.

 

Eclaro's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US.  If you’re up to the challenge, then take a chance at this rewarding opportunity!

 

Position Overview:

  • The Bilingual Customer Service Representative is responsible for delivering a positive application experience for prospective policyholders of Client.
  • The Bilingual Call Center Representative places outbound calls to and services inbound calls from policy applicants to collect and compile key data points that support the policy underwriting process.

 

Responsibilities:

  • Conduct inbound and outbound applicant interviews with both expediency and accuracy to collect and compile key data points that support the policy underwriting process.
  • Conduct interviews fluently in Mandarin and English.
  • Use various systems to: access the applicants' phone number to dial calls; manage and update the call disposition; and conduct the interview.
  • Assist underwriters during the underwriting process by conducting follow up calls with applicants for additional information.
  • Access databases and website (e.g., medical dictionaries, underwriting references, medication and/or physician look ups) at point of call.
  • Trigger alerts to the Agent, General Office staff and/or Underwriter when necessary.
  • Handle status inquiries from applicants, Agents, General Office personnel and underwriters.
  • Handle interviews of higher complexities such as applicants who may have more remarkable personal and health histories; and with applicants applying for higher coverage amounts.
  • Research special cases and disposition them appropriately.
  • Operate with a continuous improvement mindset, providing feedback and suggestions to improve the telephone interview application process to immediate manager.

 

Qualifications:

  • 1 to 5 years' experience in a customer service environment (highly preferred)
  • Must be fluent in English and Mandarin (Verbal & Written)
  • Excellent written, verbal and interpersonal skills required
  • Background in medical terminology and/or life insurance underwriting (preferred but not required)
  • Demonstrated passion for continuous improvement and service excellence
  • Strong computer skills highly preferred

 

If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

 

If interested, you may contact:

Melissa Francisco

Melissa.Francisco@eclaro.com

6468495125

Melissa Francisco | LinkedIn

 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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