Job Description

Chief Customer Experience Officer
 
Be a part of the Financial Services Industry. Eclaro is looking for a Chief Customer Experience Officer for our client in Albany, NY.
 
Eclaro’s client is one of the large insurance carriers specializing in worker’s compensation and disability benefits. If you’re up to the challenge, take a chance at this rewarding opportunity!
 
Responsibilities:
  • Set an inspirational vision and establish clear objectives, goals and milestones for the customer experience strategy
  • Drive continuous improvement and champion positive change to improve service levels and increase customer satisfaction
  • Act as a content expert on emerging customer experience trends and best practices
  • Measure and observe customer usage and satisfaction and incorporate those findings into product and service developments
  • Identify and implement industry best practices, strategies, and processes to support a best-in class service experience
  • Work closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered
 
Qualifications:
  • Bachelor's degree and a minimum of five years of progressively responsible professional experience performing activities such as customer/client relations, project management, Information Technology, and/or Business/Public Relations
 
Preferred Qualifications:
  • Five-years of leadership experience in driving customer experience transformation within a large organization
  • Experience in the insurance or financial sector
 
Interested in applying? Contact Maria Fe Navarro at Maria.Navarro@eclaro.com or call 513-725-0112 now.
 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
 

 

Application Instructions

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