Job Description

Chief Customer Experience Officer (Special Assistant)
Be a part of the Financial Services Industry. Eclaro is looking for a Chief Customer Experience Officer (Special Assistant) for our client in Albany, NY.
Eclaro’s client is one of the large insurance carriers specializing in worker’s compensation and disability benefits. If you’re up to the challenge, take a chance at this rewarding opportunity!
  • Bachelor's degree and a minimum of five years of progressively responsible professional experience performing activities such as customer/client relations, project management, Information Technology, and/or Business/Public Relations.
  • Five-years of leadership experience in driving customer experience transformation within a large organization is a plus.
  • Experience in the insurance or financial sector preferred.
  • Set an inspirational vision and establish clear objectives, goals and milestones for the customer experience strategy
  • Drive continuous improvement and champion positive change to improve service levels and increase customer satisfaction
  • Act as a content expert on emerging customer experience trends and best practices
  • Measure and observe customer usage and satisfaction and incorporate those findings into product and service developments
  • Identify and implement industry best practices, strategies, and processes to support a best-inclass service experience
  • Work closely with key cross-functional stakeholders to improve customer experience, ensuring customer priorities are considered.
Interested in applying? Contact Maria Fe Navarro at or you may also contact 513-725-0112.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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