Job Description

Change Management & Communications Specialist
Job Number: 21-13617
Join the Eclaro Team! Eclaro is looking for a Change Management & Communications Specialist for our client in McLean, VA.
Eclaro’s client is an industry-leading managed service provider that works with multinational hospitality clients to enable an integrated approach to analyze and manage external talent on a global basis. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Salesforce is a transformational tool for client’s sales, the above property sales team. The team is embarking on a journey to transition from Salesforce Classic to Lightning Experience.
  • A savvy, refined communicator and change management expert is required to support this initiative to ensure maximum adoption and a seamless transition experience for the users.
  • The primary purpose of this role is to lead the development of and tactical delivery against change management and communication plans, and training content, for this major transition.
  • This role ensures communication and change plans and goals are achieved; manages and escalates risks and issues related to scope, timeline or cost and works hand-in-hand with the business lead and stakeholders, consistently updating them on project progress.
  • Also ensure that the change management strategy includes a focus on effective communication, training and support for sustained adoption and results with the internal client corporate audience.

  • This role will perform other related functions as directed by the Senior Manager, Sales CRM Solutions and will lead a number of key deliverables within the change management and communication plans, to support the transition and rollout of Lightning Experience.
  • More specifically: Lead change management and communication efforts for the Lighting Experience transition, inclusive of the following responsibilities:
    • Change Management:
      • Develop and execute a set of actionable items and targeted change management plans including change approach, communications plan, coaching plan, training plan, resistance management plan, as required
      • Create communications deliverables and training collateral as required to fulfill aforementioned plans
      • Lead the development of change management and training programs alongside other applicable functions, including deployment planning and execution, operational support planning, and other transition activities to live, steady state operation
      • Align team on change management approach, implement standards as required and monitor opportunities for improvement
      • Collaborate with project team and business stakeholders to ensure that themes and messages are clear and in line with business process, standards and client’s mission and values
    • Communications:
      • Develop and manage the day-to-day execution of all global communication plans
      • Implement standards to ensure that all communications are consistent tone and formatting, accurate and timely, and launched as per agreed cadence
      • Responsible for preparation of and activation of all communication efforts to all impacted audiences, throughout the life of the transition
      • Identify key communication gaps by working closely with subject matter experts, change champions and pilot users.
      • Prioritize requirements and develop and execute a remediation plan, if required
      • Support the planning and development of communications, presentations and workgroup sessions at all meetings, as required
      • Support the creation of new training materials and updates to existing training content, as required

Required Skills:
  • The person who will find most success in this role must be someone who thrives on bringing people together and aligning disparate backgrounds to achieve a common goal.
  • Great ideas mean nothing if cannot be implemented and this person will need to show a proven record of carrying out large-scale changes effectively across an organization.
  • Build trust with key stakeholders by leading with integrity and purpose
  • Have experience leading behavioral change management and communication efforts for sales users
  • Out of the box communication skills to find creative solutions in reaching and engaging various audiences throughout multiple communication channels
  • Strong written and verbal communication skills, to explain complex issues in a clear and concise manner
  • Self-motivation skills enabling you to take initiative in identifying, prioritizing and implementing tasks with a personal dedication to succeed
  • Interpersonal skills with an aptitude for working in cross-functional, dynamic environments
  • Organization skills that include superb attention to detail

  • Helpful to demonstrate the following:
    • Hospitality experience
    • Experience with Salesforce change and communications projects, particularly Lightning Experience transitions

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Gail Ramos
Gail Ramos | LinkedIn
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 

Application Instructions

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