Job Description

Call Recording Engineer
Job Number: 19-09532
Grab the opportunity to achieve your full potential! Eclaro is looking for a Call Recording Engineer for our client in Charlotte, NC.
Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Design and implement voice recording infrastructure and systems such as retention, playback, and retrieval
  • Design and implement automated QA/QC processes for ensuring compliance with regulatory requirements for call recording and retention
  • Design and implement mobile voice recording solution to meeting regulatory requirements
  • Review and analyze requirements produced by peers; evaluate the impact on voice recording environment
  • Adhere to Cleint's design standards and review peer designs
  • Develop design requirements and specifications for vendor response and pricing
  • Review bug scrubs and track fixes and enhancements required by vendor
  • Define detailed technical requirements and scope of work for vendor or bank team implementation
  • Represent designs at the Client approval process tollgate, Permit to Build
  • Develop all technical documentation
  • Drive and support implementation teams and or operational teams as needed
  • Provide Level 3 design engineering support to operations as required
  • Participate in assessments as part of planning and capacity management processes
  • Understand and adhere to Global Information Security standards as required
  • Support IT Service Management processes and align designs according to ITIL model
  • Perform technical quality assurance checks of vendor performance on incidents and implementations
  • Proof of concept lab testing , product certification, and verification
  • Assess impact of issues and/or regulatory requirements on product and production environment
  • Drive automation initiatives based on goal of delivering service excellence and meeting bank standards for compliance in the regulated Voice Recording space
  • Partner with telephony teams to understand product roadmaps and prepare requisite voice recording design
Required Skills:
  • 7+ Years of experience in technology role in Voice Recording domain
  • Demonstrated ability to work with regulated Lines of Business, Compliance and Legal
  • SME in NICE Voice Recorder platform
  • Expertise with Trading Floor and Voice technologies provided by vendors such as IPC, BT, Cisco, Avaya, Twisted Pair
  • Experience with Data Network and WORM Storage
  • Experience with Carrier Network Services such as PSTN/TDM/QSIG/SIP
  • Knowledge of MySQL, SQL, Scripting, JTAPI, XML, LDAP, Syslog, Active Directory
  • Must be able to interact in a professional manner with End Users;
  • must possess excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Strong inter-personal skills; able to work both independently and in a team environment 
  • Desired Skills:
    • Excellent written and verbal communication skills
    • Bachelor's degree in technology discipline, equivalent technical certifications, or experience
Preferred Qualifications:
  • Experience working in the financial or banking industry
If interested, you may contact:
Tony Clariza
Tony Clariza | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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