Job Description

Call Center Representative
Job Number: 20-03869

Help people live their best lives. Eclaro is looking for a Call Center Representative for our client in Brooklyn, NY.
Eclaro’s client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector – giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Under supervision in the Call Center, Call Center Representative will:

  • Provide a single point of contact for all non-emergency services utilizing state-of-the-art telephone and interactive computer systems
  • Respond to phone inquiries
  • Provide customer service and information to callers
  • Take complaints and service requests and forward them for further action
  • Enter inquiries, complaints and requests into appropriate computer systems
  • Perform related clerical and computer support work.
  • All Call Center Representatives perform related work.
  • Some of the activities performed by Call Center Representatives and environmental conditions experienced are: sitting for extended periods of time with a headset on while monitoring two computer screens
  • Typing information into the computer using a keyboard coordinating eye/hand movements while handling calls for the efficient use of console and computer
  • Speaking calmly and clearly in order to elicit information and give instructions to a continuous flow of callers under stress
  • Listening carefully to clearly understand information
  • Making responsible judgments where timing is critical and sitting within hearing distance of other call takers working under similar conditions.

If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Homer Ballega     
Homer Ballega | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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