Job Description

Background Screening Team Lead
Job Number: 21-08621
Eclaro is currently recruiting for a Background Screening Team Lead for one of our financial services client in Wilmington, DE. This position is a direct hire with the client.
Eclaro’s client is a highly regarded investment services company that delivers investment management services including broker/dealer, banking, trust and insurance services. As a member of this team you will be working in a fast-paced agile development environment using the latest technologies to deliver quality solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Lead the Americas Background Screening team to support the screening process for new hires, re-hires, and 3rd party workers, in compliance with regulatory requirements while following Client policies
  • Execute the employee re-screening program: send communications, adhere to re-screening timelines, and answer employee questions throughout the process
  • Adjudicate background screening and drug screen reports to established standards following the Client standard process and controls to mitigate risk, while using sound judgement and escalating as appropriate through a predefined escalation matrix
  • Act as the regional Americas point of escalation on discrepant screening results and work within the approved matrix to lead to resolution
  • Manage key local vendor relationships, monitor performance, and escalate issues to the global lead as needed
  • Support additional programs related to an employee's eligibility to work for Client, which may include right to work, I-9 verification, and regulatory reference completion
  • Maintain all relevant documentation aligned with Client's policies and local privacy laws
  • Maintain a central repository for all background check documentation with an effective tracking mechanism for re-screening to be used across HR, Legal and Corporate Security
  • Stay up to date with the regulatory landscape as it impacts the screening process while ensuring a smooth user experience
  • Recognize opportunities to streamline processes and enhance the user experience throughout the screening process, present recommendations and actively lead all change initiatives to completion
  • Create simple and clear end to end process maps and educate stakeholders around necessary requirements, including knowledge-sharing within the Global background screening team, HR and with key partners
  • Bachelor's degree and 5-8 years previous experience in related field; experience in HR, compliance, background screening or related field preferred
  • Demonstrated understanding of human resources policy, practice and legal regulations
  • Demonstrated understanding of screening regulations (e.g., FCRA, drug testing, ban-the- box, laws limiting the use of credit history, etc.)
  • An ability to manage a large volume of varied requests, in a fast-paced environment while delivering with accuracy and speed
  • Experience working in a global organization
  • Proven people management skills and track record of building high performing teams
  • Strong verbal and written communication skills in English, including the ability to effectively communicate with all levels of candidates/employees via phone and e-mail
  • Strong organizational, analytical, and problems solving skills
  • Process-oriented, with a high level of attention to detail and the ability to use critical thinking to solve a problem
  • Adherence to strict procedures and documentation requirements
  • Maintain an extremely high degree of judgment, confidentiality and discretion
  • The ability to flex solutions to changing demands: anticipating the local, regional, global impact
  • Experience working across cultures and in a matrixed environment (preferred); proven ability to work independently but also to build and sustain high performing partnerships, both locally and globally
  • A strong work ethic – ability to work on their own initiatives and manage own time effectively
  • Strong interpersonal skills, flexible, team-work oriented and comfortable working with remote team members
  • Proactive and result driven mindset
  • Ability to build effective and trusted relationships across Stakeholders as well as the HR function
  • Proficient in Workday, Microsoft Excel, Outlook and PowerPoint
Preferred Qualifications:
  • Verbal and written communication skills in languages other than English
  • Experience with Consumer Reporting Agency platforms
If interested, you may contact:
Toni Bayaua
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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