Job Description

Associate - Investor Services
Job Number: 21-14216
Take a bold step forward in your career! Eclaro is looking for a Associate - Investor Services for our client in Purchase, NY.
Eclaro’s client is a global private equity firm that provides unique opportunities for value to its wide slate of investors. In a highly competitive industry, they are poised for success and create a work environment where you can thrive. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:
  • Responsible for managing data in the CRM (Salesforce) and client’s portal (a newly developed proprietary system) including (manual) integrations to and reconciliations with our accounting systems, data sources managed by external administrators, and business intelligence tools.
  • Will also help drive data, process, and technology improvements, as well as identify and track enhancements to the newly developed eSubdocs platform (on Salesforce).

  • Handle end-to-end investor onboarding process, including coordination with sales, legal, controllers, and information technology:
    • Configure products and legal entities in accordance with Client-best practices and associated legal documents
    • Onboard investors, investments, transactions, and contacts onto CRM, including associated reconciliations
    • Onboard new/changed data points captured by external administrators, including reconciliations
    • Develop and automate onboarding status reports for self-service by sales, controllers, legal, and other stakeholders
    • Ensure client's portal set-up for new investors/contacts
    • Review and validate all investor transfers
  • Adopt/fully integrate eSubdocs platform to replace manual onboarding responsibilities:
    • Establish controls to replace manual reconciliation efforts
    • Identify key integration points across systems
    • Develop dashboards to support a proactive (versus reactive) process
  • Continuously assess processes, technologies, and data quality to define and document enhancement requirements:
    • Manage data quality projects with minimal oversight and strong follow-through
    • Prepare and maintain procedures and documentation for the team in support of the operating model redesign

Required Qualifications:
  • 5+ years of related technical/data analytics/reporting experience
  • Bachelor's degree
  • Experience with sales operations and associated metrics/reporting
  • Notable experience with CRM data management
  • Experience working with technology teams for requirements gathering/UAT
  • Project management experience, including proactive communication and follow-through
  • Proven in teamwork, flexibility, rigor, detail orientation, and continuous improvement
  • Strong data mining, detail orientation, problem-solving, follow-through, and analytical skillsets
Preferred Skills:
  • Knowledge of Salesforce, eFront, Investran, SQL, VBA Macros, Alteryx, Power BI, MicroStrategy
  • Basic understanding of fund Accounting/Private Equity/Alternative Investments

If interested, you may contact:
Tony Viterbo   
Tony Viterbo | LinkedIn

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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