Job Description

Associate Director, Platform & Product Engineering
Job Number: 20-06985
Eclaro is currently looking for an Associate Director - Servicing and Administration for one of our global clients in Alpharetta, GA.
Eclaro’s client is a global payment solutions and services clients.  In joining this talented team of engineers you will be working on cutting edge technologies and in a collaborative environment.  This position is a direct hire with our client and comes with competitive benefits such as, flex work arrangements, flex spending accounts, PTO, Tuition assistance and more. If you’re up to the challenge, then take a chance at this rewarding opportunity!
  • Leading people and teams by supporting their development, managing various innovation initiatives and providing technical direction across a diverse team of 8-12 product engineers, technical analysts and automation engineers.
  • Need the ability to dive deep, and have a "hands on approach to the team and the underlying technology stack.
  • Also need to have familiarity with open technologies and modern architectural approaches.
  • Lead in an agile environment where leaders typically focus 20-30% of their time building a positive, energetic culture to keep momentum moving in a positive direction.
Required Skills:
  • Someone who wants to influence your own development.
  • Not intimidated by technology, you know how to leverage it and partner with technical experts to build great products.
  • Knows what to do to make things happen.
  • Skills are broad business, technology, user experience, leadership and you easily transition between those regularly.
  • Likes to leverage modern tools, and a simple but organized process to keep the teams and stakeholders on track and in-line with organizational business and technical objectives.
  • Also comfortable in a role where you transition seamlessly between managerial activities and low level technical details, at times dropping into code to help the team meet its objectives while also keeping your skill-set sharp.
Required Experience:
  • Strong experience in software engineering and architectural patterns.
  • Technologies: Javascript, react.js/native, Java, Docker, REST/JSON, GraphQL, Kafka, RDBMS, AWS, Kubernetes, BPM technologies, open source and many more.
  • Experience working on large-scale, high volume applications
  • Experience with contact center solutions and modern approaches in building efficient and cost effective products
  • Rapid personal pace with ability to deliver and drive results
  • Deep understanding of software quality and what it takes to construct resilient and impactful solutions
  • Strong mentoring capability and communication both verbal and written
  • Ability to recruit people, screen candidates and be selective
  • Active involvement in setting technical and product strategy
  • Passion to build strong, self-sustaining engineering teams
  • Energetic, open and collaborative across all teams and roles
  • Ability to practice servant leadership which is key to our success and culture
Required Qualifications:
  • Bachelor's degree or equivalent in computer science, information technology or business information systems or related field
  • Extensive "full stack software delivery experience (10 years or more) across multiple disciplines hands-on development , Leading medium to large projects, understanding of infrastructure architecture, experience in agile development, DevOps and project management..
  • 5 or more years’ experience in a technology focused managerial role with very clear leadership attributes ability to set direction, grow team members, set goals, prioritize and recruit talent, among others.
  • Heavy exposure and implementation experience in modern technology, architecture and automation patterns.
  • Experience and extensive knowledge in contact center solutions is a plus.
  • AWS and/or Kubernetes certifications is a plus.
  • High level knowledge and experience in risk management is a plus.
  • Fluent, open communication style speaking, writing, collaborating
  • Related professional experience including a minimum of 3-4 years’ experience in a supervisory position.
If interested, you may contact:
Merly Villanueva
Merly Villanueva | LinkedIn
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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