Job Description

Reference # : 18-03037Title : Assistant Service Representative
Location : HAZELWOOD, MO
Position Type : Contract
Experience Level : Start Date / End Date : 03/12/2018 / 03/29/2019
Assignment Detail
Industry:IT Consulting/ServicesJob Category:Administration / Customer Service
Description

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated DeliveryTM and Managed Services.

Assistant Service Representative (Can be remote)

Eclaro is looking for an Assistant Service Representative for a contract opportunity for our client in Hazelwood, MO (can be remote). We encourage all authorized to work in the US to apply, we cannot subcontract.

Job Description/Qualification:

High School Diploma with 3 to 5 years of experience. Main Responsibilities: Provides technical support to users for basic computer related technical problems. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue. Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met. Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Experience with solving computer related problems. Experience with company products, operation systems and escalation policy. Good communication, interpersonal and organizational skills. Ability to work in a team environment.

If interested see contact details below:

Crystal T. Villanueva
Technical Recruiter
Phone: 201-942-3008
SMS: 224-310-3379
Email: Crystal.Villanueva@eclaro.com
Crystal Villanueva | LinkedIn
Send a Word resume along with the six digit position ID number, your hourly rate and availability.

ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability. Please visit www.eclaroIT.com to see why the Right People are The AnswerTM.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Website: http://www.eclaro.com
Industry: Staffing and Recruiting
Type: Privately Held
Company Size: 501-1000 employees
Founded: 1999

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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