Job Description

Client Services Specialist III
Job Number: 22-00136
Help drive change! Eclaro is looking for a Client Services Specialist III for our client in New York, NY. 
Eclaro’s client is a leading global bank stimulating change and innovation in the industry by offering top-notch financial products and services for a wide-range of clients worldwide. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
  • The successful candidate will be part of a team based in Jacksonville, Florida or New York as a Bank Loan Client Services Support within our Middle Office team, all of whom work exclusively on Loan transactions and other administrative tasks for our clients.
  • General:
    • Responsible for assisting in the management of a 'middle office' agency portfolio of Syndicated Loans transactions for various loan sectors.
    • Interpreting Credit Agreements and Amendments. Assist with building of new deals, Amendments and closing fees in loan system,. Liaising with borrowers, customers and lenders for credit facilities.
    • Ensuring that all weekly, by-monthly and monthly MIS is reviewed, approved and complete in various internal MIS systems
    • Works collaboratively within the organization, as well as independently
  • Relationship:
    • Daily liaison with all transaction parties, including clients, borrowers, lawyers, syndicate banks, trustees, GTO Loan Operations, Loan IT and other interested parties
  • Documentation:
    • Responsible for assisting in the reviewing of agency and related documentation for new deals, restructures, waivers and amendments, and ongoing transactional matters in line with standard Loan Syndication Trading Association (LSTA) templates
    • Working with team manager on the negotiation on the terms of such documentation (from the Agent's perspective) with borrowers, lawyers, arrangers, lenders and other involved parties
  • Administration:
    • Handling the administration of a portfolio of Syndicated Loans transactions (ranging from small 'club' deals to large leveraged facilities)
    • Maintain internal loan system (register of lender and credit contacts)
    • Data room maintenance postings (Debtdomain)
    • Manage loan prepayments and drawdown requests
    • Resolving client and lender queries
    • Identify and escalate open issues to Team Manager
    • Assist with the primary syndication trade settlement process and secondary assignments in Clear Par trade settlement system.
    • Ensuring the timely billing and chasing of revenue clients
    • Responsible for assisting with client on-boarding process and coordinating of KYC with various internal KYC teams
    • Working with our operations team
  • Client Franchise:
    • Maintaining relationships with key clients internal and external
    • Maintaining relationships with key service providers (internal and external) that support the team
    • Adhere to operational controls including legal and regulatory procedures to ensure safety and security of the Bank's assets
  • Bachelor's Degree preferred in Business, Finance, Accounting or Economics. Alternatively, 1-2 years of experience in the finance industry is required
  • Experience in syndicated loan administration / operations / another relevant area
  • Confident, articulate, and able to build rapport and maintain strong relationships with clients
  • Numerate and literate with a high attention to detail
  • Ability to work to multi-task and work in a fast-paced environment
  • PC literate with good working knowledge of MS Excel including PIVOT Tables
  • Knowledge of Loan IQ system preferred but not required
  • Self motivated, proactive, and possessed of an ability to use own initiative
  • Assertive, with excellent interpersonal skills
  • Possess well-developed business skills
  • An excellent team player, capable of sharing information freely, and assisting others as required
  • Displays attention to detail and accuracy
  • Possesses a demonstrated ability to build and manage relationships, and has the credibility and confidence to liaise effectively at senior levels
  • Has a good understanding of market practice and procedures relating to Syndicated Loans agency work
  • Shows willingness to, and demonstrated experience of, delivering to clients
  • Has strong time management and organizational capability
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Aurora Mula Cruz
(332) 209-4543
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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