Job Description

Marketing Operations Manager
Job Number: 22-00385
 
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a Marketing Operations Manager for our client in Summit, NJ. 
 
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
 
Position Overview:
  • Senior Manager Marketing Operations position reports into the Director of Strategy & Operations for the US Hematology Franchise.
  • The Senior Manager will work across several Hematology brand teams to facilitate & support prioritization, scheduling, and planning of promotional materials through the PReP (MLR) review process with input from brand champions.
  • This role will play a critical part in interfacing with supporting agencies and marketing stakeholders to ensure all materials meet agreed upon operating principles, timelines, and adherence to the PReP process.
 
Responsibilities:
  • Facilitate & Support Prioritization, Scheduling and Planning of promotional materials through PReP review process (with input from Brand/PC champions) for the U.S. Commercial Hematology Franchise
  • Materials prioritization via PC/Agency submission
  • Facilitate weekly prioritization meetings with PCs, Agencies, MLR advisors
  • Facilitate weekly PReP live meetings and concept reviews
  • Materials scheduling & calendar timeline adherence - Weekly materials review meetings, with brand and agency teams (estimate time to complete review of materials; adjust agendas to accommodate schedule changes; prioritize/reprioritize review items based on business needs) - Managing the calendar, approving, rejecting & arranging times for review
  • Ensure adherence to Marketing Decision-Making Model
  • Ensure timeline adherence for submission of materials for promotional review
  • Partner to support limitation of late additions to weekly agenda to business-critical exceptions only
  • Partner with brand and channel teams to ensure tactical plans are executed
  • Attend brand overviews & updates to ensure expectations for managing prioritization and capacity, align to forecast
  • Escalation support, coordinate and schedule escalation meetings as needed
  • Assist in ensuring Veeva documentation closed loop including any dialogue, resolution and outside annotations occur within a trackable conversation and then is attached to the Veeva job for audit/tracing
  • Facilitate development of materials going through Prep process for the US Commercial Hematology Franchise and live meeting calendar development
  • Support flow of promotional materials through Prep process
  • Verify and support MLR/PC and agency in confirmation of various stages of materials routing via Veeva PromoMats
  • Monitor jobs in Veeva to keep status/update on workflow for each tactic and assist in questions on route steps if needed by PC/Agency or reviewer
  • Work with outside advertising agencies on day-to-day operations (ensure accurate preparation of review materials including OPDP preclearance submissions, lead weekly status meetings, in collaboration with Client Production)
  • Facilitate communication between Client and Agency Production Departments
  • Support deactivation of expired materials and replacement coordination with digital, Hibbert, print production agency
  • Track, organize, publish & maintain Agendas for Weekly PReP live meetings
  • Promotional materials reapproval process, reporting and guidance
  • Attend brand overviews & updates to ensure expectations for managing prioritization and capacity, align to forecast
  • Back-up PReP team coverage for US Hematology brands
  • Create and maintain rosters for agencies, MLR, PC, and PReP coordinators by brand
  • Coordinate PReP meeting schedules when team conflicts occur (i.e. One-Off AD HOCs/Overflow, or official team/time changes)
  • Support Field Communications and Commercial Training materials:
  • Partner with PC and MLR to establish and confirm focused teams to support large Field Programs teams
  • Attend overviews & updates to ensure expectations for managing prioritization and capacity, align to forecast
  • Escalation support, coordinate and schedule escalation meetings as needed
  • Liaison to field/champion and management as necessary
  • Support US Hematology Speaker Bureaus & Congresses as needed:
  • Promotional materials reapproval process
  • Concept review meetings, alignment, and review
  • Attend brand overviews & updates to ensure expectations for managing prioritization and capacity, align to forecast
  • Monitor jobs in Veeva to keep status/update on workflow for each tactic and assist in questions on route steps if needed by PC/Agency or reviewer
  • Research, confirm & update all emails for master list and manage updates and rollout waves attendance support
  • Ongoing confirmation of access for existing or new users and roles, manage access to Client security groups for PReP
  • Support Questions, Routing & Functionality in Veeva
  • Support and triage with teams regarding individual jobs in Veeva that are urgent
  • Support by connecting individuals with tickets in Veeva and follow to resolve
  • Support onboarding of new users (internal & external) through brand Prep process
  • Support SharePoint and Calendar functionalities
  • Administration and Access Management of SharePoint site
  • Weekly and periodic updates to SharePoint calendars and data including rosters and organization, approval of agendas
  • Support coordinating of granting access & engaging new users as needed
  • Managing the calendar, approving, rejecting & arranging times for review
  • Work with PCs/Agencies to ensure calendar is being utilized & requests are processed
  • Disseminate PReP agenda (& updates) to non-advisor customers (i.e. CNCs, agency colleagues)
 
If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Commuter Check Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
 
If interested, you may contact:
Jane Bautista
froilyn.bautista@eclaro.com
2012858622
Jane Bautista | LinkedIn
 
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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