Job Description

Reference # : 17-03626Title : Voice Recording Infrastructure Engineer
Location : New York, NY
Position Type : Direct Placement
Experience Level : Start Date : 04/11/2017
Description
Voice Recording Infrastructure Engineer

Be a part of creating the right solutions. Eclaro is looking for a Voice Recording Infrastructure Engineer for our client in New York, NY.

Eclaro’s client is one of the world's largest financial institutions, committed to providing the tools and services that bridge the gap between customers and their goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

RESPONSIBILITIES

As the Voice Recording Infrastructure Engineer, you will:
  • Manage design, configuration, and implementation for a large or several small to medium systems
  • Deal with most difficult or complex systems and generate new design ideas
  • Interface with business areas to ensure all initiatives support business strategies and goals
  • Serve as primary liaison with vendors, consultants, and Senior Technical Managers
  • Supervise staffing, performance management, and compensation decision-making
  • Ensure proper training and staffing on an on-going and project basis
  • Produce detailed, low-level technical designs for implementation by support teams while ensuring all solutions seamlessly integrate with other voice technologies (i.e. Trader Voice, enterprise voice, mobile, Session Management, Contact Center, and Middleware)
  • Collaborate with internal and external Subject Matter Experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support design of Voice Recording solutions
  • Be responsible for adhering to, owning, updating, and creating necessary security standards
  • Take ownership of controls to ensure platform operates efficiently and flawlessly

TASKS AND DUTIES:
  • Design and implement voice recording infrastructure and systems, such as retention, playback, and retrieval
  • Design and implement automated QA/QC processes for ensuring compliance with regulatory requirements for call recording and retention
  • Design and implement mobile voice recording solution to meeting regulatory requirements
  • Review and analyze requirements produced by peers; evaluate the impact on voice recording environment
  • Adhere to client's design standards and review peer designs
  • Develop design requirements and specifications for vendor response and pricing
  • Review bug scrubs and track fixes and enhancements required by vendor
  • Define detailed technical requirements and scope of work for vendor or bank team implementation
  • Represent designs at the client approval process tollgate, Permit to Build
  • Develop all technical documentation
  • Drive and support implementation teams and or operational teams as needed
  • Provide Level 3 design engineering support to operations as required
  • Participate in assessments as part of planning and capacity management processes
  • Understand and adhere to Global Information Security standards as required
  • Support IT Service Management processes and align designs according to ITIL model
  • Perform technical quality assurance checks of vendor performance on incidents and implementations
  • Handle proof of concept lab testing, product certification, and verification
  • Assess impact of issues and/or regulatory requirements on product and production environment
  • Drive automation initiatives based on goal of delivering service excellence and meeting bank standards for compliance in the regulated Voice Recording space
  • Partner with telephony teams to understand product roadmaps and prepare requisite voice recording design

EDUCATION AND EXPERIENCE REQUIRED:
  • Bachelor's Degree in technology discipline, equivalent technical certifications or experience
  • At least 7 years of experience in Voice Recording domain technology role
  • At least 5 years of systems experience
  • Experience designing and engineering Voice Recording solutions supporting Regulated Voice users
  • Experience with Data Network and WORM Storage
  • Experience with Carrier Network Services such as PSTN/TDM/QSIG/SIP
  • Experience working in the financial or banking industry is preferred

KNOWLEDGE AND SKILLS REQUIRED:
  • Knowledge of MySQL, SQL, Scripting, JTAPI, XML, LDAP, Syslog, Active Directory
  • Subject Matter Expertise in NICE Voice Recorder platform
  • Expertise with Trading Floor and Voice technologies provided by vendors such as IPC, BT, Cisco, Avaya, Twisted Pair
  • Ability to work with regulated Lines of Business, Compliance, and Legal
  • Ability to interact in a professional manner with End Users; excellent time management and organizational skills
  • Excellent written and verbal communication skills
  • Strong inter-personal skills; ability to work both independently and in a team environment
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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