Job Description

Reference # : 17-03268Title : PC Admin & Support
Location : NEW YORK, NY
Position Type : Contract
Experience Level : 4 YearsStart Date / End Date : 04/04/2017 / 12/31/2017
Description
PC Admin and Support

Want to be part of the Energy Industry? Eclaro is looking for a PC Admin and Support for our client in New York, NY.

Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

The PC Admin and Support will be responsible for imaging computers with Windows 10 operating system in various locations; responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution, and general technical support for all of our customers at assigned locations. The position will involve significant contact with users on a daily basis, including employees at all levels.

DUTIES AND RESPONSIBILITIES:
  • Provide technical support, including installation, deployment, and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems, and various peripherals including air cards, blackberry devices, and iPhones
  • Perform monthly updates of Microsoft security patches, anti-virus signature file, and other software/application updates
  • Frequently work with Mobile Data Terminals (MDT) - Client Toughbook including setup, updates, and periodic maintenance
  • Handle disposals of all computing equipment that has become obsolete or unusable
  • Monitor and take action on Policed Reports generated by Microsoft SMS, which feeds our Tech Support Dashboard
  • Perform semi-annual inspections of LAN Rooms and LAN Cabinets
  • Install and maintain UPS, including batteries, agents, ATS, network switches within the LAN/WAN room
  • Interface with Client's 3rd level support, including Application Development, LAN/WAN, and Server groups
  • Work in all of Client's various sites and environments, such as corporate offices, field workout locations, power plants and, substations
  • Work with Client's other technical groups during deployment of routers, switches, servers, and new technologies as they incorporate them into their environment
  • Manage and respond to customer calls via the ticketing system, Client Service Manager
  • Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations

EDUCATION AND SKILLS REQUIRED:
  • Bachelor's Degree related to Computer Science or Information Systems, with a minimum of one-year work experience in related fields, OR a High School Diploma/G.E.D. with a minimum of 4 years of work experience
  • Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, Windows 8, Windows 10, and Microsoft Office Suite 2010 or higher
  • Excellent experience in support and troubleshooting in a Desktop Support environment with knowledge of local area networking, copper and fiber wiring, and network switches and routers
  • General understanding of wireless technology and mobile computing devices
  • Strong analytical, verbal, and written communication skills for customer interaction, problem description, and problem-solving
  • Good customer service skills, due to significant contact with our users
  • Ability to handle multiple assignments with changing priorities while still meeting deadlines
  • Ability to learn new technology as required for the job using documentation and other available resources

Interested candidates must have a valid driver's license and be able and willing to travel throughout the Client service territory as needed - must have a car and be willing to use it as needed.
Some heavy lifting will also be required – ability to lift at least 50 lbs. and ability to bend and kneel in order to install computer equipment in tight spots are essential to the job.

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • TransitChek Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
Interested in applying? Contact Henry Zuniga at 212-258-2147 or send your resume to henry.zuniga@eclaro.com now.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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