Job Description

Reference # : 17-03280Title : HelpDesk Analyst
Location : NEW YORK, NY
Position Type : Contract
Experience Level : 3 YearsStart Date / End Date : 04/05/2017 / 04/30/2018
Description
Helpdesk Analyst

Want to be part of the Energy Industry? Eclaro is looking for a Helpdesk Analyst for our client in New York, NY.

Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

DUTIES AND RESPONSIBILITIES:
  • Provide support to callers with computer and technology-related problems
  • Serve as Telephone Support Analyst and handle 1st level support, providing troubleshooting, problem diagnosis and resolution, and general technical support for all of our customers at assigned locations
  • Interface with client's 2nd and 3rd level support, including Technology Support & Application Development, LAN/WAN, and Server groups
  • Recognize and respond to large-scale events, i.e. LAN failures, virus infections, etc. and notify Manager or designee
  • Courteously manage contact with internal customers at all levels on daily basis
  • Manage and respond to customer calls via Client Service Manager ticketing system
  • Ensure that safe work practices are followed and the environment is fully protected in accordance with Company Policy and governmental regulations

EDUCATION AND EXPERIENCE REQUIRED:
  • Bachelor's Degree related to Computer Science or Information Systems with a minimum of one-year work experience in related fields, or Associates degree with two years of work experience, or a High School Diploma/G.E.D. with a minimum of four years of work experience
  • Desktop support experience, advanced Outlook troubleshooting skills, understanding of mail flow and protocols, Exchange Architecture and server roles
  • Knowledge of supporting mobile device to work with corporate emails; Helpdesk experience preferred
  • Knowledge and experience in various Microsoft Operating Systems including; Windows 7, Windows 8, Windows 10, and Office Suite 2010 or higher
  • General understanding of wireless technology and mobile computing devices

SKILLS REQUIRED:
  • Excellent troubleshooting and analytical skills
  • Strong verbal and written communication skills for customer interaction, problem description, and problem-solving
  • Excellent customer service skills, due to significant contact with customers
  • Ability to handle multiple assignments with changing priorities while still meeting deadlines
  • Ability to learn new technologies as required for the job using documentation and other available resources
  • Ability to adapt to flexible work hours, which include weekends, nights, and holidays

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • TransitChek Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
Interested in applying? Contact Ivy Española at (201) 942-3003 or at https://www.linkedin.com/in/ivyespanola and/or send your resume to Ivy.Espanola@eclaro.com now.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

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