Job Description

Reference # : 17-03922Title : Help Desk Analyst
Location : NEW YORK, NY
Position Type : Contract
Experience Level : 3 YearsStart Date / End Date : 04/21/2017 / 04/30/2018
Description
Help Desk Analyst

Want to be part of the Energy Industry? Eclaro is looking for a Help Desk Analyst for our client in New York, NY.

Eclaro's client operates one of the world's largest energy delivery systems, constantly at the forefront of innovations in developing technology. If you’re up to the challenge, then take a chance at this rewarding opportunity!

The Help Desk Analyst will provide support to callers with computer and technology related problems, and will be responsible for 1st level support providing troubleshooting, problem diagnosis and resolution, and general technical support for all customers at assigned locations. In this role, you will have significant contact with internal customers at all levels on daily basis.

DUTIES AND RESPONSIBILITIES INCLUDE:
  • Interface with company's 2nd and 3rd level support, including Technology Support and Application Development, LAN/WAN, and Server groups
  • Recognize and respond to large-scale events, i.e. LAN failures, virus infections, etc. and notify Manager or designee
  • Manage and respond to customer calls via Client Service Manager ticketing system
  • Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
  • Bachelor's Degree related to Computer Science or Information Systems with a minimum of 1-year work experience in related fields, OR Associate’s Degree with 2 years of work experience OR High School Diploma/G.E.D. with a minimum of four years of work experience
  • Desktop support experience
  • Understanding of mail flow and protocols, Exchange Architecture, and server roles
  • Knowledge of supporting mobile device to work with corporate emails
  • Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, 8, 10, and Office Suite 2010 or higher
  • General understanding of wireless technology and mobile computing devices
  • Advanced Outlook troubleshooting skills
  • Excellent troubleshooting and analytical skills
  • Strong verbal and written communication skills required for customer interaction, problem description, and problem solving
  • Excellent customer service skills – essential due to significant contact with our customers
  • Ability to handle multiple assignments with changing priorities while still meeting deadlines
  • Ability to learn new technologies as required for the job using documentation and other available resources
  • Help Desk experience preferred

Candidate must be able to be flexible with work hours which include occasional nights, weekends and holidays.

If hired, you will enjoy the following Eclaro Benefits:
  • 401k Retirement Savings Plan administered by Merrill Lynch
  • TransitChek Pretax Commuter Benefits
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
Interested in applying? Interested candidates may contact Heckle at 212-804-7460 or send their resume to htulab@eclaro.com now.
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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